Job satisfaction and its impact on the performance of the case analysis: Municipality of Al-Madinah Al-Munawwarah Region

Noura Alkhurayyif, Yasmine Nayef Al-Rahili


The current study aims to identify the role of job satisfaction in influencing the performance of workers in Madinah Municipality. In light of the objectives of the study, the descriptive approach was used in preparing the current study, in addition to relying on the questionnaire as a main tool for collecting data from the study sample members. This study was applied to a simple random sample consisting of (64) employees working in Madinah Municipality. After collecting the data from the study sample using the electronic questionnaire, these data were analyzed using the methods of statistical and descriptive analysis. This study reached several results, the most important of which are:
  1. There is a great affiliation among the employees working in Madinah Municipality.
  2. The employees of Madinah Municipality see that the wages they receive are commensurate with the work they do.
  3. The employees of Madinah Municipality are satisfied with the opportunities for training and qualifying workers that are available to them.
  4. The workers in Madinah Municipality have the ability to solve the problems they face at work with all objectivity and accuracy.

In light of these results, a set of recommendations and scientific proposals were presented, most notably the following:

  1. Enhancing a sense of belonging among workers in Madinah Municipality by providing more material and moral incentives.
  2. Increasing the number of communication channels between senior management and workers.
  3. Improving the participation rate of employees in Madinah Municipality in the decision-making process with the administration.
  4. Enhancing the performance appraisal process and setting evaluation criteria that are compatible with the nature of the work of the workers in Madinah Municipality and announcing these criteria with clarity and transparency.


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