The Role of Enterprise Resource Planning (ERP) System Integration in the Efficient and Effective Achievement of Organization's Objectives: A Critical Review Study

Abstract

All organizations seek to reach the efficiency and effectiveness in achieving their objectives; hence, the majority of organizations resorted to the ERP system as the ideal solution to achieve this target. Therefore, this study mainly aimed to identify the role of the ERP system integration in the efficient and effective achievement of Organization's objectives in addition to sub-objectives represented in exploring the existence of impact effectiveness difference based on the sector type, researching on the reasons that may hinder the system’s contribution to the efficient and effective achievement of objectives, exploring the influencing factors that contribute to increasing the opportunities of the system’s achievement of the Organization's objectives, the extent of the system’s contribution to the sector’s development and sustainability and, finally, researching on the extent to which the impact of these systems extends beyond the sector of the organizations by which they are applied. The critical review approach was applied. Several results were concluded the most important of which are: the ERP system constitutes the basic infrastructure that enables the organization to achieve its objectives efficiently and effectively; the effectiveness of the impact of the ERP system varies from one sector to another based on the duration of the system’s application; there are key factors influencing and contributing to increasing the opportunities of the ERP system in relation to the achievement of the Organization's objectives, including senior management support, employees training, and other important factors; the ERP system contributes to sector development and sustainability; and the ERP system impact extends beyond the sector of the organizations by which it is applied through open innovation.