Testing Delone and Mclean’s Model in Financial Institutions

Abstract

Information Systems (IS) success is critical in organizations, because of its direct and indirect impact on information flow inside and outside organizations, and therefore, it affects decision making process, that influence organizational success. The main objective of this study is to provide a further insight in to IS success, develop measurement tools for IS success, and then, test Delone and Mclean’s model to ensure its validity and explanations to IS success factors. In order to test the research hypotheses, data were collected from IS end users in Palestinian financial institutions using a questionnaire. 189 usable surveys were used in data analysis. After that, construct validity and the internal consistency reliability of the measures were tested, using Coronbach's Alpha test. The results show high reliability of all used measures, where Coronbach's Alpha exceeds 0.7. Hypothesis embedded in the research model were tested using correlation, regression, and stepwise multiple regression analysis. The main findings supports Delone and Mclean’s model, and shows that the model offers good explanation of IS success in Palestinian financial institutions, where most of the hypothesis were accepted.