The role of electronic transactions in enhancing Government performance in the Municipality of Makkah

Abstract

Using electronic transactions within the context of government services can unveil new horizons for enhancing government services, improving governmental performance, and increasing citizen participation in the decision-making process. Technologies, data analysis, and artificial intelligence applications can contribute to shaping government policies and better analyzing community needs. Additionally, electronic applications can play a pivotal role in achieving the goals of e-government by working to improve service quality, accelerate business processes, and ensure accuracy in the context of e-government, thus facilitating potential improvements and developments through the use of modern technology.

Through a review of previous studies, whether in Arabic or English, the research reaffirms the importance of technological infrastructure in governmental organizations, which is essential for facilitating the success of electronic government transactions and developing them in alignment with the strategic plans of governmental agencies. Furthermore, it is crucial to establish mechanisms and legislation that contribute to the governance of electronic government transactions.