The knowledge creation in Saudi Telecom Company: an exploratory study

Abstract

The study aimed to examining the knowledge generation process in Saudi companies, through the use of Nonaka and Takeuchi model, specifically in the Saudi Telecom Company. The researcher used the descriptive survey method as a method for the study, a questionnaire (prepared by the researcher) as a tool for the study that includes five main themes: socialization, externalization, internalization, combination and knowledge creation. The questionnaire has been electronically prepared and the electronic link has been sent via message center in the company to Community members who represent three categories in the senior management of STC, they are: Vice-President, General Manager and Director of Department. The study rrespondents consisted of (133) individuals of total (390). The most important findings of the study were: there is a support for the exchange of implicit knowledge among individuals, there is a need to support the documentation of implicit knowledge at individuals, there is a support for the integration of explicit knowledge with other explicit knowledge available and related to the purposes of work, there is a support to convert explicit knowledge to implicit knowledge, and the success of the company in generating Knowledge. The most important recommendations were: the need to support career recycling plans across different departments to further support the exchange of knowledge, supporting the practice groups and documenting their discussions in the work area, supporting archiving (the outcome of the meetings, seminars, workshops, conferences, reports and others for reference if needed), and the need to take advantage of scientific research and published reports that serve the interests of the company.