The Role of Implicit Knowledge in the Development of Human Resources in Saudi Air Navigation Services Company SANS (Proposed Model)

Abstract

The study is aimed at identifying the impact of tacit knowledge sources within the Saudi Air Navigation Services (SANS) Company and its influence in the development of the company's human resources. Based on the results of this study, a proposed model – defining the relationship between the implicit knowledge of employees and the human resources development at SANS – can be designed. Furthermore, methods of maximizing the utilization of SANS employees’ implicit knowledge may be constructed, in order to develop the company in line with its vision and objectives. The importance of the study lies in the fundamental point that investing in human resources through their development is a concern for organizations in our time, as they represent a knowledge force that helps the organization to manage and operate them. This study also gained its scientific importance from being the first applied scientific study about implicit knowledge and its role in the development of human resources in the field of air navigation services, which in turn is a very vital field. The study sought to identify the awareness of the company's employees about the existence of implicit knowledge and the importance of benefiting from it to provide best practices in the company. The main study question is: What is the impact of tacit knowledge on human resources development in Saudi Air Navigation Services?

There is no relationship between the views of the study sample on the sources of knowledge implicit in the company and the ability to identify them. The variables of the study are: scientific qualification, years of experience, career-level. In order to achieve the objectives of the study, the researcher used the descriptive method through the case study at SANS Company as the appropriate method of study. The survey population was selected through a comprehensive inventory.