Appling Change Management Critical Success Factors in Bank of Jordan and Capital Bank

Abstract

The importance of critical success factors in the change process must be stressed due to its key role in assessing change programs .yielding benefits of such programs, identifying challenges and opportunities, achieving competitive advantage, and guaranteeing the overall success of the organization and attaining its goals. This study aims to identify the application of the concept critical success factors of change management in both Jordan bank and capital bank for each bank, compare these factors among this tow banks in order to develop a new change model. The study has an explanatory nature since it uses distributed questionnaires on all the managers of upper middle management levels in both banks. The study results indicate that the following seven critical success factors are the one that both surveyed Banks agreed upon: resources, top management support, quality, employee satisfaction, training, technology, process and systems. The study also showed no statistical significant variation among the surveyed banks in terms of change management component.