Knowledge Management and Performance Improvement: A Scientific Review of Intellectual Production and Research Trends

Abstract

The success of the organization has been associated with the extent of its ability to exploit the knowledge it possesses and the extent of its ability to create new knowledge to be employed in devising work methods that give new outputs that work to meet its needs and achieve its goals. This study aims at identifying the importance of knowledge management and performance improvement in organizations and the employment of knowledge management processes in organizations. As well, it seeks to highlight the role that knowledge management processes play in improving performance. The importance of the study is in identifying the importance of knowledge management in public and private organizations and its role in improving their performance, as well as identifying research trends for knowledge management and performance improvement to serve as a guide for researchers in their future studies. The researchers used the documentary method. Thus, after reviewing the intellectual production, the study concluded that knowledge management is a topic that integrates with other modern intellectual topics in the field of management such as quality management and business re-engineering, which enhance the development of knowledge and contribute directly to improving the level of performance in organizations and to their goals achievement. The study recommended the necessity that the higher departments in organizations give a great importance to knowledge management because of its positive impact on improving overall performance in all aspects to raise the efficiency of the organization and increase its production. It is also very important to have strategic plans for knowledge employment through which organizations work in order to improve their practical capabilities.