EFFECT OF THIRD-PARTY LOGISTICS PROVIDERS ON KNOWLEDGE AND COMMUNICATION TECHNOLOGIES ADOPTION

Abstract

ICT is an essential tool in modern supply chain efficiency and responsiveness. Owing to heated global rivalry and increasingly evolving marketplace dynamics, businesses are pressured to rely on their core competencies and outsource logistics facilities to third-party logistics companies (3PL). To work with clients and address their logistical needs every day, 3PL companies must use ICT to connect efficiently and coordinate activities with customers. This article examines the global use of ICT in the 3PL sector by analyzing the results of annual third-party logistics studies. A questionnaire survey was performed to evaluate 3PL companies' current ICT acceptance status in Saudi Arabia to supplement the findings.